What you wanted to know about
working with us – FAQ

Most of the questions asked by our customers are answered here

Ecommerce Delivery

We deliver all types of products such as Documents, Food, Perfume, Flowers, Jewelry, Sweets, Chocolates, Cakes, Coffee, Groceries etc

Outsourcing delivery to us can help ecommerce businesses or home business to save time, money, and resources by taking advantage of our professional and efficient delivery services.

Our delivery services are fast, reliable, and secure, which can enhance the customer experience by providing timely and convenient delivery.

Yes, outsourcing delivery can help lower costs by reducing the need for in-house delivery staff and equipment, as well as streamlining delivery processes for efficiency.

Yes, customers will still have access to real-time tracking information and can see the status of their delivery and an estimated time of arrival.

Yes, outsourcing delivery to Vengo Delivery is secure, with GPS tracking, signature on delivery, and many processes in place to protect your business and customers.

Yes, we offer flexible delivery solutions that can be tailored to meet the specific needs of your ecommerce business.

Outsourcing delivery to Vengo Delivery can improve business operations by freeing up resources, reducing delivery-related downtime, and providing professional and efficient delivery services.

Yes, we have the capacity to handle delivery for ecommerce businesses of all sizes and can accommodate growth as needed.

In the event of a lost or damaged package, we have processes in place to handle claims and resolve any issues promptly.

Simply reach out to us and we will guide you through the process of setting up delivery services for your ecommerce business.

Contracts

Hiring our fleet can save businesses time, money, and resources by taking advantage of our professional and efficient delivery services, without the need to purchase new vehicles.

Vengo Delivery ensures the safety and security of deliveries through a combination of GPS tracking, signature on delivery, and insurance coverage. All of our drivers undergo training on safe and secure delivery practices, giving the business and its customers peace of mind that their deliveries are in good hands.

Yes, hiring our fleet can help reduce delivery-related downtime by providing professional and efficient delivery services that can quickly and effectively handle peak periods and busy times. If there are any down time due to any issues, replacement will be provided quickly

Vengo Delivery supports the existing operation team by providing professional delivery services, real-time tracking information, and a dedicated support team to assist with any questions or issues.

No, hiring our fleet will not impact the quality of delivery services offered by the existing operation team, but rather enhance it by providing additional resources and support.

Corporate Services

We provide a diverse range of vehicle types and sizes to meet the specific requirements of various businesses. Our fleet consists of sedans, hatchbacks, notchback, Small box van and vehicles with chillers or without chillers to cater to different delivery needs. We have the capacity to accommodate your business's delivery requirements, ensuring that your products are delivered safely and efficiently.

Our Corporate Services are suitable for any business that involves delivering products or services to customers, whether they operate online or offline. We have served a variety of industries, including retail, food and beverage, e-commerce, and logistics.

Vehicle branding is an effective way to promote your business and increase brand recognition. By branding your fleet, you can make your business more memorable and easily recognizable to potential customers, which can lead to increased exposure and sales.

Yes, our Delivery Management System allows you to track the status of your deliveries in real-time. You can monitor the location of your drivers, receive notifications of delivery milestones, and view delivery reports.

Our pricing options are flexible and depend on the specific needs of your business. We offer various pricing plans, including hourly rates and fixed rates, and can tailor our services to suit your budget and delivery volume.

Our Corporate Services offer a comprehensive solution for delivery management and branding. We provide a dedicated fleet, state-of-the-art delivery management tools, and branding services to help your business stand out. Our team is highly experienced and dedicated to providing exceptional service, and we work closely with our clients to ensure that their needs are met.

We take the safety and security of your products seriously. Our drivers are highly trained and experienced, and we use state-of-the-art tracking and monitoring systems to ensure that your products are delivered safely and on time.

Distributions

We provide bulk delivery services for a wide range of products including invitations, promotional materials, gifts, and more.

There is no minimum order quantity for our bulk delivery service. We are happy to accommodate any size of order.

We offer a user-friendly dashboard for our clients to upload their orders to our system. Our bulk upload feature makes it easy for you to create thousands of orders with just one click. You can track the real-time status of all your orders through our system.

We understand that delivery times can vary depending on the size and destination of the order. However, we guarantee that we will deliver all your orders before the agreed time. We take all the necessary precautions to ensure that your orders are delivered on time and securely. In case of any unexpected incidents, we will inform you immediately and work to resolve the issue as soon as possible.

Yes, we can deliver to both residential and commercial addresses.

We offer a variety of delivery options including standard delivery, express delivery, and same-day delivery (in select areas).

Yes, we provide proof of delivery for all our deliveries. You can access this information through our online tracking system.

Cash On Delivery

COD is a payment option where the customer pays for the product or service upon delivery.

Offering COD can increase sales, especially among customers who prefer not to use electronic payment methods or do not have access to them.

We offer the option of paying in cash to our delivery personnel and through the payment link generated by our delivery drivers at the time of order delivery. This allows customers to conveniently make payments only when they receive their order, providing an added layer of security and trust.

To guarantee payment for your COD orders, it's important to partner with a trustworthy delivery company like Vengo. We ensure that all of our delivery drivers are trained to handle payment collection efficiently. Our drivers will collect the payment on delivery, and we will settle the payment as per our agreed terms with you. With our reliable payment handling process, you can have peace of mind that your business is in good hands.

It depends on the nature of your business and the products or services you offer. Some businesses may not be able to offer COD for certain products due to the risk of non-payment or high value of the product.

We understand the importance of keeping track of your COD orders, which is why we provide our customers with a user-friendly dashboard that allows you to create, manage, and track your orders in real time. Our dashboard is designed to provide you with complete visibility and control over your COD orders, ensuring that you can stay informed and up-to-date on every step of the delivery process.